Shipping
We ship from New York, domestically and internationally. Orders leave us within two business days. You will receive tracking when the parcel is collected.
(01)
Eligibility for Returns
We accept returns when the piece is unworn and in the condition you received it, returned in its original packaging with tags attached, and you tell us within 30 days of delivery.
Final sale pieces are not returnable unless they arrive damaged or faulty.
(02)
How to Initiate a Return
Write to concierge@us-teleios.com with your order number and the reason. We will send a return label and instructions.
(03)
Return Shipping Costs
You cover return shipping, unless the piece arrived damaged or faulty, in which case we cover it.
Shipping &
Returns
Returns
If a piece is not right, send it back. We would rather have it here than sitting unworn in a drawer.
(01)
Refunds
Once the piece reaches us and we have checked it, we will tell you whether the refund is approved. Approved refunds are processed within 7 to 10 business days and credited to the original payment method.
(02)
Exchanges
For a different size or color in the same piece, write to concierge@us-teleios.com. We will hold the replacement while your return is in transit and ship it once the first piece arrives with us.
(03)
Non-Returnable Items
Altered or personalized pieces.
Final sale pieces.
Gift cards.
Repair, resale and buy back sit outside this policy. If you want a piece looked at at any point in its life, write to concierge@us-teleios.com or call +1 (929) 395-7280 and we will tell you what applies.